SoxDesk Refund Policy

Last updated: July 21, 2026

The policy

60 days, no questions asked. If you buy a SoxDesk license and it doesn't work out — for any reason, or no reason — request a refund within 60 days of purchase and you'll get your money back in full. We won't ask you to justify it, troubleshoot first, or sit through a retention pitch.

We can offer this because the free 60-day trial is the full product: most teams know exactly what they're buying before they buy. The refund window is there so that purchasing carries zero risk even if you bought first and evaluated second.

How to request a refund

Refunds are processed by Lemon Squeezy, our merchant of record (the seller named on your receipt). Either route works:

1. Email us: write to [email protected] from any address, with your order number or the email you purchased under. Say "refund please" — that's genuinely enough. We'll initiate the refund with Lemon Squeezy and confirm by reply within our normal 48-hour support window.
2. Via your Lemon Squeezy receipt: your order confirmation email from Lemon Squeezy contains a link to your order page, which includes an option to get help with the order (you can also retrieve your orders at Lemon Squeezy's "My Orders" page using your purchase email). Requests made there reach us through Lemon Squeezy and are honored the same way.

Refunds go back to the original payment method. Once initiated, the time for the money to appear depends on your card issuer or bank — typically 5–10 business days.

What happens to your license and data

• License: when a refund is issued, your license ends and your license key is considered deactivated — please remove it from the Admin page and stop using it. Because SoxDesk verifies licenses offline and never phones home, we rely on your good faith here, and thank you for it.
• Your data: stays yours, untouched, on your own storage. An unlicensed SoxDesk behaves like an expired trial: read-only, with everything viewable and exportable (CSV, Excel, archive zip) indefinitely. A refund never locks you away from your own audit file.

Renewals

The $290/year update renewal carries the same 60-day no-questions refund from the renewal date.

After 60 days

Past 60 days we can't promise a refund, but email us anyway if something is wrong — we'd rather fix the problem or find a fair outcome than hold the line on a technicality.

Questions: [email protected].